The Hôtel et Suites Le Dauphin Drummondville receives the Certificate of Excellence 2018 from TripAdvisor

29 May 2018


The Hôtel et Suites Le Dauphin Drummondville announced today that it obtained the Certificate of Excellence from TripAdvisor. For the past 8 years this award honours establishments that have obtain excellent reviews from travellers on TripAdvisor over the past year. The Certificate of Excellence award includes lodging establishments, attractions and restaurants located around the world and continually ensures amazing client experiences.

“Each year we host more than 3,000 events. Thousands of people come through the hotel’s doors. Our devoted team of caring staff ensure that each of our guests has an unforgettable stay. By receiving the Certificate of Excellence from TripAdvisor, we believe our mission is accomplished!” stated Sylvie M.J. Bergeron, general manager of the establishment.

The Hôtel et Suites Le Dauphin Drummondville is owned by Groupe GenCaM, a Drummondville family owned company. This year, the accomplishment is even more impressive as all 4 of the Groupe GenCaM received the Certificate of Excellence from TripAdvisor.

“We are driven by the desire to provide our guests with an unforgettable experience. Our 4 establishments are known for their professional service, warm and welcoming approach of our teams and for the quality of the installations. Each year, our passion, authenticity and the joy we get from our work that leads us to surpass industry standards.”, stated Caroline Milot, co-owner of Groupe GenCaM.

“TripAdvisor has the pleasure to announce the names of the winners of the 2018 Certificate of Excellence, an award that honours establishments that over the past year received excellent rankings and comments from travellers on our website”, indicated Heather Leismen, VP Marketing for Professionals with TripAdvisor. “This award allows us to publicly highlight establishments that actively work to welcome their clients and use their comments to help travellers identify and reserve their perfect trip with confidence.”

The Certificate of Excellence takes in to account the quality, quantity and date of comments sent by travellers to TripAdvisor over a 12 month period. To receive a Certificate of Excellence, the average of the rankings by travellers for an establishment on TripAdvisor must be at least 4/5, and the establishment must be referenced on TripAdvisor for at least 12 months.

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Source: Hôtel et Suites Le Dauphin Drummondville