The Sheraton Saint-Hyacinthe Hotel, part Marriott Hotels and Resorts, the world’s largest hotel chain with 7,000 hotels, was awarded the prestigious “Guest Experience” award at the Marriott Hotels and Resorts conference held at the JW Marriott Scottsdale Camelback Inn Resort & Spa in Arizona on October 14, 2019. This recognition is attributed to hotels and management companies that lead the way in creating spectacular results in all aspects of customer experience.
The hotel stood out by best representing the Marriott chain in terms of positive emotions felt by customers and the interpersonal interactions experienced by guests during their stay. Based on a survey that guests are invited to complete during their visit, the Sheraton Saint-Hyacinthe ranked first among all Marriott hotels in Canada.
Opened in 2018, the Sheraton Saint-Hyacinthe Hotel generates incredible benefits at all levels of customer experience: warm atmosphere, product quality, service excellence, needs recognition and customer support. These results confirm the outstanding work by its qualified, competent and professional team to exceed the expectations of business and leisure clients daily.
About Sheraton Saint-Hyacinthe Hotel
The Sheraton Saint-Hyacinthe Hotel is operated under license from Marriott International Inc. or one of its subsidiaries. The hotel manager, Michel Douville, has more than 40 years of experience in hotel management. Just 30 minutes from Montreal, Sheraton Saint-Hyacinthe Hotel offers a full range of hotel, dining and meeting services. It has 223 rooms, including 17 luxurious suites and meeting rooms. It is connected to the 33 meeting rooms in the Saint-Hyacinthe Convention Centre and to the Galeries de St-Hyacinthe.
Frontpage photo: In the centre: Michel Douville, manager of the Sheraton Saint-Hyacinthe Hotel/From left to right, for Marriott International: Leeny Oberg, Executive Vice President and Chief Financial Officer, David Grissen, President of Marriott International Group, Tom Onken, Head of Franchises in the United States, Arne Sorenson, President and CEO, Tony Capuano, Executive Vice President and Chief Global Development Officer, David Marriott, President of U.S. Operations administered by Marriott International.
Source : TourismExpress (French)
